Job Summary
The Executive – Student Service is responsible for managing student relationships, ensuring high levels of engagement, Student referral and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student-centric approach to enhance retention and satisfaction.
Key Responsibilities
• Act as the primary point of contact for students, addressing their inquiries via calls and emails.
• Guide students on course details, enrolment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and escalate complex issues to senior management when necessary.
Key Requirements
• Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 2 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple student queries efficiently.
• High level of patience, empathy, and customer service orientation