About Us
Elance is a fast-growing commerce education company delivering professional programs across ACCA, CA, CMA (USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems.
Why Work With Us
• Growth-Focused Careers - Clear role ownership, learning opportunities, and leadership exposure.
• High-Energy Culture - We value initiative, accountability, and a never-settle mindset.
• Purpose-Driven Work - Every role contributes directly to transforming student careers.
• Structured & Fair Systems - Transparent KRAs, KPIs, and performance reviews.
• Winning Team Environment - We celebrate effort, performance, and milestones together.
• Strong Growth Story - Be part of a brand expanding across India and global markets
Who Fits Best at Elance
We’re looking for people who:
• Take ownership and act proactively
• Are growth-oriented
• Want meaningful work, not routine roles
Job Summary
The Career Specialist will act as the first point of contact for all student enquiries. The role is responsible for handling end-to-end initial engagement, including inbound and outbound calls, qualifying prospects based on eligibility and interest, and converting them into qualified leads and confirmed walk-ins for the respective branches. This role is critical in ensuring lead conversion quality, timely follow-ups, and accurate enquiry handling.
Key Responsibilities
1. Enquiry Handling & Communication
• Act as the first point of contact for all inbound enquiries (calls, forms, digital leads).
• Make outbound calls to new and existing enquiries as per defined SLAs.
• Ensure 100% enquiry coverage with no delay in first contact.
• Lead Qualification.
• Conduct the initial counselling/qualification call to understand:
• Student background and qualification
• Interest level and course suitability
• Readiness to proceed
• Categorize leads correctly as Qualified / Not Qualified / Follow-up required.
• Conversion & Walk-in Booking
• Convert qualified enquiries into confirmed walk-ins for the appropriate branch
(Calicut / Kochi / others).
• Coordinate and schedule branch visits, ensuring correct slot booking.
• Share accurate information about location, timing, and documents required.
• CRM & Process Compliance.
• Update all interactions, call outcomes, and statuses promptly in CRM and admission sheets.
• Maintain data accuracy and hygiene at all times.
• Follow defined calling, follow-up, and escalation processes.
• Collaboration & Reporting
• Work closely with branch teams to ensure smooth handover of qualified leads.
• Provide daily updates on:
• Calls made
• Leads qualified
• Walk-ins booked
• Highlight any issues related to lead quality or system/process gaps.
2. Key Skills & Competencies
• Strong verbal communication skills (English + regional language preferred)
• Good listening and questioning skills
• Ability to handle high call volumes (inbound & outbound)
• Result-oriented with strong follow-up discipline
• Basic computer and CRM knowledge
• Ability to work in a target-driven environment