Senior HR Operations Specialist
Department: Human Resources
Location: Kochi
Experience: 5 Years
Employment Type: Full-Time
Reports To: HR Manager
About Elance Learning
Elance Learning is a leading education and professional learning organization focused on delivering high-quality learning experiences and career-oriented programs. As we continue to scale, we are looking for an experienced Senior HR Operations Specialist to strengthen our HR operations and employee lifecycle processes.
Role Overview
The Senior HR Operations Specialist will be responsible for managing and streamlining day-to-day HR operations, ensuring smooth employee lifecycle management, HRMS accuracy, payroll coordination, statutory compliance, employee documentation, and HR reporting.
The role requires strong attention to detail, process ownership, stakeholder management, and the ability to work closely with employees, managers, Finance, and leadership.
Key Responsibilities
1. HR Operations & Employee Lifecycle
- Manage end-to-end employee lifecycle processes from onboarding to exit.
- Ensure timely completion of joining formalities, documentation, employee records, transfers, promotions, confirmations, and exits.
- Maintain accurate and up-to-date employee master data.
- Ensure HR policies and processes are consistently implemented across locations.
- Handle employee queries related to HR policies, benefits, attendance, leave, payroll, and other HR processes.
2. HRMS & Data Management
- Manage and maintain employee information in the HRMS/Keka.
- Ensure accuracy of employee master data, attendance, leave, onboarding, and other HR records.
- Coordinate with managers and employees for timely completion of HRMS activities.
- Identify HRMS process gaps and recommend improvements.
- Generate HR reports and dashboards for management review.
3. Payroll & Attendance Coordination
- Coordinate with Finance/Payroll team for monthly payroll inputs.
- Validate attendance, leave, incentives, deductions, new joiners, exits, salary revisions, and other payroll-related inputs.
- Ensure timely and accurate submission of payroll inputs.
- Resolve employee payroll-related queries in coordination with Finance.
4. Statutory Compliance
- Support the organization in maintaining applicable statutory HR compliance.
- Coordinate activities related to ESI, Professional Tax, Gratuity, labour law requirements, and other applicable statutory matters.
- Maintain statutory records and documentation.
- Support internal/external audits and compliance reviews.
5. Performance Management
- Coordinate the PMS cycle, including goal setting, KRIs/KPIs, reviews, ratings, and closure.
- Ensure managers and employees complete PMS activities within defined timelines.
- Support HR in performance review analysis and documentation.
- Maintain performance-related records and reports.
6. Employee Engagement & HR Initiatives
- Support employee engagement initiatives, recognition programs, HR communications, and employee connect programs.
- Assist in organizing HR events, training programs, and employee development initiatives.
- Gather employee feedback and identify areas for process or engagement improvement.
7. HR Policies & Process Improvement
- Support implementation and periodic review of HR policies and SOPs.
- Identify operational gaps and recommend process improvements.
- Develop and maintain HR SOPs, checklists, trackers, and process documentation.
- Ensure standardization of HR processes across locations.
8. HR MIS & Analytics
- Prepare periodic HR MIS and management reports.
- Track key HR metrics such as:
- Headcount
- Attrition
- Retention
- Absenteeism
- Hiring and onboarding
- Employee movement
- PMS completion
- Payroll inputs
- Employee engagement
- Provide data-driven insights to support HR decision-making.
Key KRIs / KPIs
- HR Operations Accuracy: ≥98%
- Employee Documentation Completion: 100%
- Payroll Input Accuracy & Timeliness: 100%
- HRMS Data Accuracy: ≥99%
- Onboarding Process Compliance: 100%
- PMS Process Closure: 100% within timelines
- Employee Query Resolution: Within defined TAT
- Statutory Compliance: 100% adherence
- HR MIS Submission: 100% on time
- Process Improvement: Minimum 2–3 measurable improvements annually
Required Skills & Competencies
- Strong knowledge of HR operations and employee lifecycle management.
- Good understanding of HR policies and statutory compliance.
- Hands-on experience with HRMS platforms; Keka experience will be an advantage.
- Strong knowledge of Excel/Google Sheets and HR MIS.
- Good analytical and problem-solving skills.
- Strong communication and stakeholder management skills.
- High attention to detail and process orientation.
- Ability to handle confidential employee information.
- Ability to work independently and manage multiple priorities.
Educational Qualification
- MBA/PGDM in Human Resources or equivalent qualification.
- 5–7 years of relevant experience in HR Operations.
Preferred Profile
Candidates from Education/EdTech, Training, Professional Education, Retail, Service, or multi-location organizations with strong HR operations exposure will be preferred.
What We Offer
- Opportunity to work in a fast-growing education organization.
- Exposure to end-to-end HR operations and strategic HR initiatives.
- Opportunity to work closely with leadership and cross-functional teams.
- Growth and career development opportunities.